VELORA — Effortless Elegance, Everyday Confidence

VELORA is an Egyptian fashion brand created for women who value style, comfort, and confidence in every moment. We blend timeless elegance with modern trends to deliver versatile pieces that fit seamlessly into your everyday life.

What Sets Us Apart

Elegant & Contemporary – Carefully designed collections that combine sophistication with effortless wearability.

Premium Quality – Crafted from high-quality fabrics selected for their comfort, durability, and refined feel.

Made for Every Occasion – From casual outings to special moments, VELORA offers styles that help you look and feel your best.

More Than Fashion – VELORA is a celebration of confidence, individuality, and feminine strength.

At VELORA, our mission is simple: to create fashion that empowers women to express themselves with confidence and grace. Every piece is designed to inspire comfort, beauty, and self-assurance—wherever life takes you.

Shipping Policy

At VELORA, we are committed to providing a smooth, reliable, and hassle-free shipping experience for every customer.

Delivery Time

• Orders are typically delivered within 2–7 business days, depending on your location.
• Delivery times may vary during sales periods, holidays, or peak seasons.

Shipping Fees

• Shipping fees are calculated at checkout based on the delivery address.
• For exchanges or returns, shipping costs are the responsibility of the customer unless the item has a manufacturing defect or an error occurred on our side.

Order Processing

• Once your order is confirmed, our team will begin processing it as quickly as possible.
• You will receive order updates and shipping information to help you track your delivery.

Need Assistance?

If you have any questions regarding your order or experience any shipping delays, our customer support team is always ready to help.

Thank you for choosing VELORA. We look forward to delivering your order safely and efficiently.

Refund & Exchange Policy

At VELORA, customer satisfaction is our priority. Please review our Refund & Exchange Policy before placing your order.

Exchange & Return Period

• Customers may request an exchange or return within 14 days from the date of receiving their order.
• Requests made after 14 days of delivery will not be accepted.

Exchange & Return Conditions

To be eligible for an exchange or return, the item must:

• Be unused, unworn, and in its original condition.
• Include all original tags and packaging.
• Show no signs of damage, washing, or alteration after delivery.

Exchange & Return Process

• To request an exchange or return, please contact our customer support team through our official channels.
• Once your request is approved, you will receive instructions on how to proceed.

Fees

• Exchange and return requests are subject to shipping fees.
• Original shipping fees are non-refundable.

Non-Returnable Items

The following items are not eligible for refunds:

• Products purchased during sales, promotions, clearance events, or using discount codes. These items are eligible for exchange only, subject to availability.
• Items that are not in their original condition or have been damaged after delivery.
• Requests submitted more than 14 days after receiving the order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or appropriate solution at no additional cost.

Policy Agreement

By placing an order with VELORA, you acknowledge and agree to the terms of this Refund & Exchange Policy.

Privacy Policy

Last Updated: June 2026

At VELORA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with our services.

Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment and transaction details
• Order history
• Device information, IP address, and browsing activity
• Any information you provide when contacting customer support

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Improve our website and shopping experience
• Send order updates and important notifications
• Prevent fraud and maintain website security
• Send promotional offers and marketing communications (you may unsubscribe at any time)

Sharing Your Information

We do not sell your personal information.

Your information may be shared with trusted third-party service providers, including:

• Payment processors
• Shipping and fulfillment partners
• Marketing and analytics providers
• Shopify, which powers our online store

These partners only receive the information necessary to perform their services.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and personalize your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Third-Party Services

Our store is powered by Shopify. Certain information may be processed by Shopify and other trusted service providers to facilitate payments, shipping, analytics, and store operations.

For more information, please review Shopify’s Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

VELORA

Email: AVEXWEAR@gmail.com

Terms of Service

Last Updated: June 2026

Welcome to VELORA. By accessing or using our website, you agree to be bound by the following Terms of Service. These Terms apply to all visitors, customers, and users of our website.

If you do not agree with any part of these Terms, please do not use our website.

Use of the Website

All content available on this website, including text, images, graphics, logos, product designs, and other materials, is the property of VELORA and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from the website for commercial purposes without prior written permission from VELORA.

You agree not to use the website in any way that may damage, disrupt, or interfere with its operation or the experience of other users.

Account Responsibility

Certain features of the website may require you to create an account.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

VELORA reserves the right to suspend or terminate accounts that violate these Terms.

Orders & Purchases

All purchases made through our website are subject to our Refund & Exchange Policy.

We reserve the right to:

• Update product prices at any time without prior notice.
• Limit quantities purchased per customer.
• Refuse or cancel orders if fraudulent activity or unauthorized resale is suspected.

While we strive to provide accurate product information, VELORA is not responsible for typographical errors, pricing mistakes, or inaccuracies in product descriptions.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

VELORA is not responsible for the content, security, or privacy practices of any third-party websites and does not endorse their content.

Disclaimer

The website and all products and services are provided on an “as available” and “as is” basis.

VELORA makes no warranties, express or implied, regarding the operation of the website or the accuracy, reliability, or availability of any content or services offered through the website.

Limitation of Liability

To the maximum extent permitted by law, VELORA shall not be liable for any direct, indirect, incidental, consequential, or special damages resulting from the use of, or inability to use, the website or any products purchased through it.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the Egyptian courts.

Changes to These Terms

VELORA reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website. Continued use of the website after such changes constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

VELORA

Email: AVEXWEAR@gmail.com